A tale that just has to be told because the team at The Relief Shop and the team at Carex has done a very good deed.
A customer who owns a Carex rollator, a rolling walker with hand brakes and a seat, called The Relief Shop because her rollator needed new back wheels. Since we carried the rollator she currently had, she called to see if we could get the new wheels she needed.
Our Relief Shop staff called the manufacturer and located the needed wheels. The good news was; the manufacturer would supply and deliver the wheels for FREE since the rollator was still in warranty. The customer was called and the good cheer spread.
However; when our staff called the manufacturer back with needed info., several people there thought the wheels were probably NOT going to work. What -to do, what-to-do?
The Relief Shop Team reminded Carex of two important points:
- The rollator was still in warranty.
- At the moment, the customer was very happy.
So, what did Carex do? They delivered a BRAND NEW Rollator to the customer at NO CHARGE what so ever!
Upon talking to the customer after the rollator was delivered, she was elated and very grateful. A little good will from The Relief Shop and Carex had gone a long way, indeed.
So, shop The Relief Shop for all your home medical supply needs and let’s see what we can do for you.
We carry medical supplies, disability aids, incontinence products, mobility aids like wheelchairs, rollators, walking sticks and canes, joint and arthritis pain relief products, light therapy, diabetic supplies, durable home medical equipment, sleep aids, assistive devices, independent living aids, massage products, pain relief products and so much more.